What could be a perfectly nice gym is ruined by poor management. The staff at the front desk are generally pleasant. However, I have been dealing with a billing proble, the root of which is something on their end, not mine, for months now with no improvement. I have not once received the written notification you are supposed to (although I know they have my address). My messages to the billing department went unreturned for weeks. The manager called me back once, left a voicemail, and then I never heard from him again, even though I called him back immediately. The only response anyone has attempted to give me as to why this problem exists is some "outside company" that they use. Despite the fact that I have been trying to fix the problem for months now with very little response, I have apparently been put on a list of people who shouldn't be admitted for my "failure to pay" (aka their failure to figure out why the automatic payments I signed up for don't work) . Stay away.