(Also reviewed on yelp). I took my 18k diamond ring in for resizing (11 to 9) I had purchased at a military installation while overseas. I didn't note the weight of gold prior to doing so. Zales sent the ring out to M&G. When the ring came back, the repair shop had rhodiumed over yellow gold bars and cut off more gold than necessary on the shank (narrowing the width of band). I took the ring back and pointed out the yellow bars were now white and told the sales rep the ring was dramatically altered more than what is reasonable in resizing. She informed me the "company is a multi-million $ corp and doesn't have time for 'shady business'". The ring was again sent in to have the yellow bars corrected and I requested the excess gold replaced on shank. The District manager told me I would need to provide "proof" excess gold was removed as the repair shop didn't have anything to go by when resizing the shank. I informed him the ring was acquired overseas and "proof" was not possible. He basically said in no exact words too bad. I called corp advising them of the situation only to be told the regional sup would not do anything and to work with the store to find solution. The only solution the district manager would provide is having the ring rhodiumed again and try to bring out the yellow in the bars. I knew there was nothing Zales would do to correct what M&G did. Even after pointing out to the District manager and he could clearly see the band of the ring was extremely altered, he chose to do nothing to correct. The value of gold removed from the ring amounts to a few hundred dollars (this is estimating).