Zero stars for Perillo BMW.



I have dealt with many car dealers, and Perillo BMW is by far the greatest collection of crooks and buffoons I have ever encountered.



They have consistently provided such sub-par products and services that I will never lease or purchase another vehicle from these idiots. They make the worst of used car dealers seem like choir boys.



I leased a 2012 X3 from Perillo, and, after just 16K miles of normal driving, the tires were completely shredded. BMW agreed that the tires were of inferior quality and replaced them at no charge.



Unfortunately, they put the same crappy tires on the car. After less than 12,000 additional miles, these tires were also completely destroyed, leaving me in the middle of nowhere. When I finally got the car back to the dealership, Perillo's service technician, Shaun Keyer, told me there was no way those tires should be completely worn after less than 12K miles.



This time, however, Perillo refused to acknowledge the inferior quality and demanded $2,300 for a new set of tires. They also kept the car for more than a week while Joe Perillo was out of the country.



When Joe returned, I received a nasty letter from him confirming they will not be accountable for the inferior product and would charge me an additional fee for the time they kept the vehicle.



This is just the latest in a string of bad experiences I have had with these bozos.



Their service department, for example, requires nothing less than 30 minutes to retrieve your vehicle when you arrive at the appointed time, and they usually bring down the wrong car. At the same time, their service reps spend more time convincing you to give them a good rating than they do actually taking care of you and your vehicle.



Do not do business with Perillo BMW under any circumstances. It is my opinion their only concern is making a profit at the expense of their customers.



UPDATE: These thugs apparently don't like my review, so they have refused to put tires on the car at all.



Do not do business with Perillo BMW.