This is absolutely as good as it gets! My yorkie mix was an abused and neglected stray, so she has some quirks - she cannot be confined and she's afraid of loud noises. When I showed up for my appointment, Deb remembered that Ava didn't want to be in a kennel. Within an hour (an hour, people!), she called and said Ava was ready to come home! When I picked her up, they had set up a little play pen in the lobby for her, with a bed and a blanket, and they were playing with her. Ava was adorable -- with a handkerchief around her neck and a pretty flower in her hair! Deb was super complimentary of Ava's behavior. She also noted that Ava doesn't like the dryer (note the fear of loud noises), so she didn't dry her all the way. I can't tell you how rare it is to find a groomer who is so attentive to the dog's needs -- so KIND and COMPETENT and EXCEPTIONAL. If you have a dog and you care about how he or she is treated when groomed, this is absolutely THE place to go.