Awful Awful experience. We used Susan to help us plan our trip to Italy, and ended up having to do most of the planning ourselves. Be aware that you have to pay a "planning fee" which I've now learned that many other agencies do not charge. Susan did not comply with our request regarding the number of days we wanted to stay in each location, as the hotel she wanted to book for us was booked on the days we would be there. Instead of giving us another hotel option, she changed the number of days we were spending in each location. She also was unable to give me a breakout of what I was being charged for for each excursion, and lumped everything together. Talk about sketchy! She charged my credit card for the final trip cost without my approving or agreeing to it and also didn't respond to e-mails weeks before the trip. When reaching back out to her, her response was she was basically really busy. We contacted the owner (Rob), and he did nothing to make it right. The only positive thing I can say is that the hotel locations were good, although not the nicest hotels. One hotel didn't have air conditioning and smelled awful. Instead of using Grandview Travel, use Airbnb or another agency that isn't going to scam you and will list out prices. If you want lack of communication/transparency, more stress traveling to a place you've never been and don't think it's odd that you're being asked to pay a large chunk of your money for excursions that your agent cannot tell you the price of, then by all means, use Grandview Travel to book your trip. Just keep in mind that they make commission off of what they book under your name. To not tell you the price of what you're actually paying for is just wrong. I would never in a million years recommend this agency to anyone.