Dr Heikali is very professional.

hello, i recently attempted to visit doctor Moosa Heikali in Encino. They called me which was nice to make an appointment off a referral. I called THAT day to confirm the time and it was confirmed again. I arrived that day 15 min early with the understanding I would have to wait. However, The lobby was already full. The patient sign in sheet was available and I signed in as usual and couldn't help notice that the person in front of me was scheduled for a half an hour LATER than me. I sat and sat. Then the person with an appointment AFTER mine was seen before me? I was already waiting almost 45 min. I asked the girl up front and she said the doctor made a mistake? isn't she the one who sets up his schedule? and she offered no apology. I continued to wait till it came to ober an hour. Keep in mind there are 10 chairs and almost 20 people in the lobby waiting. I finally told her I was going to leave after an hour of waiting and she never apologized and barely spoke and watched me walk out the door.



He might be an amazing doctor but I couldn't tell you. What I can tell you is that I am not going to pay my co-pay to get treated like a "patient file" - especially on my first visit there. No welcome smile or hello when I walked in and the office seemed to run poorly. I hope it gets better before more patients leave.