I was looking for a local place to get my hair done in Escondido. I found the Phoenix Hair Spa on the web, read the reviews and decided to try it. I have been going now for a couple of months to Phoebe and she does a great job cutting my hair. My hair is short and very thick so I need extra texturizing and the important thing is that she really listens to what I want and is very conscientious. Phoebe gives the best head massages while shampooing, and it's included in the price of the cut.

The atmosphere at the Phoenix Hair Salon in Escondido was really nice but the customer service was horrible!!!



I went to get my hair done for my senior prom and I didn't even get seated until 30 mins after my appointment time (which then made me late for pictures). Then I got moved 3 different times to different seats so that the regular clients could be seated and I was ignored. When they finally got to me, they tugged at my hair and were really rough. I found pictures in their books showing what I wanted but they ignored them. Then when my mom asked if they could fix something small so that it would be symmetrical on both sides, the main lady got really snooty at my mom and said that she better be lucky because they normally don't allow moms back there with their daughters. My mom was being my eyes for me because I had to take off my glasses. They were very rude and it was the worst experience on what was supposed to be one of my best days. I had a coupon for a free updo so I used that but if I was going to pay, I wouldn't have. At the end, the main lady just left without any goodbye because she had other more important clients I suppose. My mom had to fix my hair when I got home.



Everytime someone complimented my hair, I gave all the props to my mom. After all, she is the one who made it look great :)



I would never recommend for anyone to go there. Ever. That is, unless you like being treated like trash.