We have been customers of this office for almost 20 years. The staff is friendly and knowledgeable. They're always available to assist and answer our questions. On several occasions, the staff gave great advise and helped us save money. We love their professional and honest service.

Eek! Methinks not is PERFECT!!!



I "WAS" a client of this broker but proud to say no longer. I will start by saying that the two agents they employ (specifically Maria) were a joy to deal with & were so helpful on every occasion. However, the management & lower level assistants are horrific. I had been put on hold several times &/or promised my message would be forwarded & accompany a return call for nearly a week before I had to just go in to get anywhere with them. I was actually told by the owner that I am not allowed to make ANY changes to my policy (Auto) whether upgrade or downgrade due to a slew of unfortunate claims Ive had. She even stated that I could not renew my Rental policy that had lapse recently due to my having recent Auto claims (one of which my wife was injured in but I got no sympathy). She said about 4claims inside of a 3yr period is HIGHLY UNUSUAL & forces her (Not the Insurance Agency but her business specifically) to basically freeze my policy in its current state. She went on to say that if I went without any claims (none of which I was liable for & none of which involve actual driving just comprehensive) for a 2yr period that we could revisit the matter. I was needless to say APPALLED! To suggest someone not use their right as an insured client to file a claim when an accident, theft, or damage occurs simply to please their insurance BROKER in my opinion is not only unethical but likely illegal. I have been with this agency for nearly 4yrs & the insurance company nearly 10yrs & have always treated them with respect & high regard but to have them turn my trying time of misfortune into an even larger ordeal is beyond egregious & I highly recommend anyone considering this company go elsewhere!!! What people do in a crisis says a lot about their character & considering this came from the top it speaks VOLUMES!!! I was assured by the INSURANCE COMPANY they represent & I am with that this was not indicative of their sentiments nor a reflection of where they stand in whole or in part as my insurance company & had to apologize on her behalf. This is a sad case that I felt needed to be shared with the public as I work too hard & have been through too much recently to have been treated this way by someone that is SUPPOSED to be an ADVOCATE for me in these times. God Bless!

Larson and Hartung were exceptional to work with. They were always available to help and when I moved away, they reffered me to another agency. Thanks for your help!

Paul Allen

Larson & Hartung Insurance has been my insurance agency for a number of years. I won't go anywhere else as I know that they will give me the personal attention that I need and they will work hard to give me the best quote possible and still have the coverages that I need. I highly recommend them.