I am very sorry to hear that mistake they have a been made. I am going through reviews if i can,, Try to fix problems.The Person worked Previously has been gone for almost 2 years.
Please, try again with me. I will do my best whatever you need to do.
Thank you for the reviews. I know its not easy to write reviews like that. Thank you again.

The business is under new management and the service and quality is great. Recommend people to come here.

Drop day, I asked the seamstress 10+ x's if she can remove the straps from a dress in order to make the dress strapless. The seamstress said yes. She wrote us a ticket for the charges & day of p/u. Day of p/u straps were still on the dress, the alteration made the zipper malfunction, will not zip completely & dress tighter. She apologize for her mistakes, said she didn't understand our inquiry & "No Charge." Then she tried to alter the dress again by putting clips on the dress so that it will zip (with/out my permission). After completing her 2nd alteration, she tried to upcharge me for fixing her mistakes then asked for money for altering the straps & her 2nd altering attempt. I refused to pay. I had to call the cops on her to release my dress. She ruined a beautiful expensive dress. All she had to say on dropoff day she couldn't alter the dress to be strapless. Do not take your Prom dresses or Ball gowns to them. "Bad work, Bad service, Bad communication!" They deserve a "0"