I read several bad reviews about Pack Rat, and my intuition told me not to work with them, but I convinced myself that the savings would be worthwhile, and I could not have been more wrong. You get what you pay for, and Pack Rat is an unbelievably disorganized company. They called me 2 days before my delivery date (for a cross country move) to let me know that they had to reschedule 5 days after my scheduled delivery date because they forgot to file for a permit. They literally said that they forgot, and to make matters worse, they said that I would need to drop everything that I was doing, leave work, and go to the Dept of Public Works to plead with them to issue a permit. I asked customer service if they could send someone on my behalf, and they said that they could, but that they would not. I explained how amazingly disappointing and inconvenient all of this was for a reservation that was made 3 months in advance, and after waiting 10 minutes for the representative to talk with their boss for a discount, they offered $100 off a $4,000 order which equates to a 2.5% discount for a problem that they created because they forgot, and then asked me to get the permit that they were supposed to get. In summary, once they have your money, they could care less about you and your move. They have no concept that delivery dates are important for people packing their home into a container and then shipping it across the country. They don't care about your plans, they are working on their own schedule. Avoid Pack Rat at all costs. I should have gone with PODS and I would have saved myself close to $1,000 after the mess that they made and left me to clean up. Buyer beware.