Worst customer service, very rude...of course this is all after you have ordered your dresses. They constantly change dress arrival dates & claim to call to let you know they're in & don't, then charge storage fees. Dresses arrived & all of them were way to big.alterations were just as expensive as the dress.the dresses were altered so much they didn't even look like the originals. They shoes I purchased from them were uncomfortable & left my feet with scars

A horrible business with some of the rudest people I have ever dealt with. They made picking out the dress my wife wanted seem like such a pleasant experience but after that it was some of the worst customer service EVER! I have nothing good to say about them, do yourself a favor and stay away!

This was one of the worst customer service places I've ever been. One of the lady's that work there named veronica literally called me talking crap to me, and told me if I disnt have the money what did I think i was doing trying to but a dress there. My first impression of them was also rude but because I found my dress there I stuck with it. My dress had been in since March 18 and they called me April 14 to let me know my dress was in and that I was being charged a storage fee, which after having to yell I had that removed. I also asked for a copy of my contract and they said they didn't hold it there in the store so when I went home and got mine and went back they magically had mine and had changed my contract....

My sister had a horrible experience getting her alterations done at premier bride. The dress consultant recommended them and then apologized for their service and stated that the guy who does alterations has a bad attitude and doesn't always treat the brides how they should be treated. This guy Moses blamed the material of my sisters wedding gown instead of taking responsibility for the cheap work that he had done. He laughed in my sisters face and told her that he would not be able to fix what he had done. He also did not want to reimburse the $500 she HAD to pay upfront prior to the alterations until we threatened with having a meeting with the owner of the place. My sister also talked to the manager who apologized, but did not do anything about the problem aside from giving her a $50 gift card to Cheesecake Factory. Keeping in my that my sisters wedding was only 2 weeks away!!! Thankfully, she took her dress to the Cinderella Cellar where Doreen fixed her dress perfectly and provided great customer service and charged her half the price for alterations.

I just bought my dress at Premier Brides! The store is waay cute and really great choices of beatiful dresses! Veronica and patty helped me, when you go there ask for them.. The only down fall Was the little mexican girl that checked me in... I Was five minutes late and she didnt like that one bit! She Was rude!!! Besides her great experience!

I was so glad I found this store. Had been to a couple of other places but this one was the nicest and had my favorite dress. The dress I chose got here fast and I got to try my dress on already. So excited to wear it! Great store and nice staff, will tell my friends!

Friendly service but can't help you at all if your wedding isn't at least six months away.

LOVE the Store - so nice and friendly are the staff. Pretty dresses, great lines, clean store. I would recommend it to anyone. This is one of the newest and best dress stores in Fresno.