I would give Banfield zero stars if i could. My husband and I have been taking our two Schnauzers to Banfield for their vet visits and shots for some time. During one of the appointments the vet determined that our male dog needed to have 4 teeth extracted due to decay. We were given an estimate of $450. We immediately scheduled the appointment and dropped our dog off for the procedure with Dr. Wilcox. While the procedure was ongoing my husband received a phone call that additional work will be required to extract 10 teeth at a higher cost. At that point our boy was under sedation, his temperature was dropping and time mattered. My husband was in the middle of his work appointment and he felt anxious and concerned about our little boy. He felt that he had no choice but to agree to the work as not to prolong the already painful procedure. When he went to pick our boy up he was laying on a heating pad, visibly shaken and ready to be taken home. We were told that we owed $1,200 for the visit (tripple the original estimate). We were both in shock. The national average for a procedure of this nature costs between $400 to $800. How can a place we trusted for years take advantage of their customers? I feel very upset about it. We love our dogs very much. They are part of our family and we would do anything for them. My husband argued with the staff but they wouldn't budge. They promised to look into waiving fees for future vet visits. Of course as soon as we paid the $1,200 no one is willing to do anything for us.
On a separate occasion we took our female dog in to have her paw checked. The vet prescribed pain killers (25mg). Our dog hasn’t been feeling well at all and we decided to take her to another vet. Just to find out that the actual pills in the bottle Banfield sent us home with were triple the dosage. Banfield could have killed our dog and now we will need to pay for blood work to get her liver checked. I will never bring our dogs back to this horrible place.

Every Sunday and for the past 3.5 Years, I have been taking my dog Rooney (Sharpei) to get his checkups and get his ears cleaned up and get other stuff done because he was born sick. After spending thousands of dollars, today, the staff declined taking care of him with no explanations at first because he was considered a drop off and said that they can't him in. The staff turned around and took 2 drop offs. I purposely made sure to stick around and listen to the owner just to make sure it was not an appointment!!! ... Sure thing t was not. When I asked to speak to the manager (Audrey), she was a no show. But walked right out to the counter right after I started heading outside.... I did walk back inside pretty livid wanting an explanation. At first she ignored me and then kept saying we are doing everything we could (lies! You have not done anything but take in other dogs) .... NEVER STEPPING FOOT IN THAT PLACE AGAIN!!