I rate Dr. Barry Zietz as high as they come, however; fourteen years under this care and the office staff has diminished in care. Two times now the insurance has not been processed or followed up on correctly. This time, the employee assured me she verified benefits, but my inquiry to the insurance company indicated she did not. I complained at being billed over $300 for costs that could have been avoided by waiting a week for the appointment; and this would be known had insurance been verified. I complained, twice. I would have paid nothing with that week wait; in my mind, a huge mistake. The TCH Pediatrics office ?GENEROUSLY? gave me a 20% discount. Kelsey Seybold is now, after all these years with Dr. Zietz, our new provider.