The customer service and the staff is terrible – especially the manager Mike Schrupp. Furthermore, the staff made my daughter feel uncomfortable when she went to get her car repaired. I attempted to contact the owner, Mike Harding, and he acted like it wasn’t an issue and I was overreacting. BEWARE – they may offer low prices, but it comes with strings!

I went in for a routine oil change and after the oil change they came out and tried to scare me into playing $800 for new brakes by saying my brakes were so far gone that it was a miracle I was even able to drive there at all and that it was extremely unsafe for me to even leave the shop. They then told me that my car would be next in line to fix and that it would only take three hours and they were driving the courtesy car around to the front of the store as we spoke so it could take me home so I didn't have to wait there. This all happened in about a 3 minute time frame and they tried to overwhelm me with details so that I would be all flustered and panicked and sign off on something that didn't need fixed. If it wasn't for the fact that I had new brakes put on last year and there have been no problems with them, I might have believed them. Instead, I took the car to another place for a second opinion and they said my brakes still looked brand new and there were not any problems with them at all. I will never go back to the horrible people at Tuffy who tried to frighten me into spending an obscene amount of money before I even had time to process what they were saying. They are unethical, immoral, jerks.

I had been to other places for this noise and had some large estimates for brakes. Tuffy took me and showed me the needed repairs in the front brakes but the rear brakes just needed to be cleaned and adjusted properly! That saved me a ton--I will be back for sure!!