I took in a canvas bag to have 4 straps reinforced after one strap became lose. I was charged $13.50 to have all 4 straps reinforced. I retrieved my bag a week later & was assured all straps were reinforced. The strap in question was sewn with a different thread, I was told the bobbin ran out & they used a different color. After taking the bag home & upon closer inspection of all the straps, it appeared, the other 3 had only the original manufacturer's stitching. No reinforcement was done to 3 if the straps. I returned with the bag. I explained my complaint. I was given a No Charge ticket & told I'd be called in a few days when it was ready & all the straps were reinforced. It took 3 weeks & a call from me regarding the bag. The man answering assured me the bag was ready, he took responsibility for not calling to let me know it was ready. I will never patronize their establishment again!

I chose this repair shop because of its rating and I could stop on my way to work. it posted its hours as opened at 7:30 AM. I arrived at 8:45 AM and it was not open and there was no message on the door. I called the local number and got voice mail. I left a message. At 11:10 AM I go a call back and the person acknowledged that he had not been there and that he was at a meeting. No apology just that he was there now. I will never waste my time going back.

Excellent! Great work, quality products and knowledgeable people who know what they are doing

Excellent work. These guys know what they are doing. The new owners really have made improvements. HIGHLY RECOMMENDED FOR FAST QUALITY WORK WITH EXCELLENT CUSTOMER SERVICE ALL WORK IS DONE ON SITE.

Rude, obscene behavior. The owner was helping me, then just completely ignored me when a guy driving an expensive luxury car came in. When I finally asked if we could finish up, he became very abusive, using profanity telling me the other guy was a developer and gave him more business. I was stunned, to say the least . . .