This is the best service I have ever had as far as dog service goes very patient nice and calm even when we changed contracts over 4 times they called and got us settled to finance for what we could afford looking forward to get the second puppy soon !!

We are very satisfied with pet world. Very friendly and professional, The employees helped us thru the process and were very patient with our decision. The owner, Sharon, was also a very important part in this. Sharon called me every time I needed to ask her questions. The employees called us after we took our cavapoo home to check up on him. Would definitely recommend Pet World.

I adore this store and their staff! I have a few dogs that were bought from here and I can not be more pleased! The staff is very knowledgeable on how to help grow my little ones. The manager at the store really took the time to help me decide what puppy is right for my home and family. If you are looking for a new puppy then I would go here !

If I could give NO stars I would. I bought a darling Yorkie that I adore. They charged me $1800, which was reasonable for a pure bred Yorkie. I asked if he had papers and they told me that they were on the way from the breeder. When they arrived, they were certainly not what I expected ... it's APRI REGISTRATION. Read up on that ... their documents allow puppy mills to provide "papers". Don't be fooled. I've had my dog three weeks. I've had over $500 in vet bills for parasites and stomach issues. Apparently Giardia runs rampant in this place. Their response to my BBB complaints (after they wouldn't return my calls) was to insult me and tell me that I must be completely uneducated. Be sure you get what you pay for with these people. They are not above board.

This is the type of store that gives pet stores a bad name. While they do purchase puppies from reputable breeders, the owners Mike and Sharon, do not care about these animals. They sold me a puppy with an outdated health certificate. Their negligence caused the death of my sweet puppy less than 3 weeks after bringing him home, and to add insult to injury they offered me a replacement puppy who was also sick and had to be taken to the vet. Luckily this one was able to be saved. Do not purchase pets from this store. The owners refused to compensate me for the $2k in vet bills I incurred trying to save my little puppy, and they have harassed me with phone calls after I filed a complaint. This is not a store you want to do business with. Either adopt from a shelter, buy from a breeder directly, or shop elsewhere. I hope no other family goes thru the heartache and harassment that we have. #PetWorldSellsSickAnimals

We bought our puppy their about 3 weeks ago and she has been sick since we got her. Good customer service.

This place was great until it was sold this year. The new owners are very defensive and appear to have come from business where customer service is not a priority. My beautiful Aussie Shepherd went in to have a trim, I said she looked a bit scrappy and needed cleaning up and made pretty. When she came out I didn't recognize her, as all of her coat had been cut off to a number 3 buzz cut. What?! I was in shock, paid the sky high bill, then after arriving home rang to speak to the owner. He came back at me in a very strong manner, was unwilling to concede the problem, and has now lost another customer. Don't recommend.

My peek-a-poo has been groomed there for the past year and I found this place has a great and caring staff. They do a wonderful job grooming my dog. I'm very happy with them.

I bought my sweet little cavapoo here. Their store is always clean and you can tell they take good care of the pets, unlike other stores I've visited in Jax. Great job Pet World! I'll be looking to buy again soon. Thanks for everything.

Staff is very knowlegable and took plenty of time to answer my questions. My little girl will be 1 soon and she has not had any health issues whatsoever! I take her for regular checkups and use excellent holistic pet food that the staff was happy to help me with. I also am a regular grooming customer and am very impressed with the grooming department. The people there are very caring towards these animals and want the best for them. The store is always clean and fresh smelling compared to the other pet stores I've been to. This is our first family pet and it's been a wonderful experience for all of us.

We brought home our little love bug on April 10th..... The staff were all really nice and took the time to explain there policies and processes. Although she was a little more than we wanted to spend, we feel that the extra $ was for the care of the puppy, her tests, shots, first vet visit, first grooming and year guarentee. Even though, she is very tiny, she is healthy and happy. I believe this is beacause the staff treated her so well during her stay with them. I would recommend them anyday and have already raved about Pet World to everyone I know. We will buy from them again, for sure.

I am a very unhappy customer. I took my dog to be groomed the first time and they did a good job and charged me what they said they would. The second time the lady had me initial a box about an extra charged for a dog being matted. She said they just "make her do this" but won't charge me. Well, when I showed up to pick up my dog they charged me $10 more. I have never paid $55!!! My dog was not matted, she has thick hair. I will never go back there nor refer anyone to Pet World. They are sneaks.