Please do not take your pets here. I took my 6 year old Pitbull to have her checked out. She had eaten a lot of grass and wouldn't eat her own food. Dr Francis wanted to keep her overnight, so I said my goodbyes and left her under his care. The next morning I tried calling multiple times with no answers. They are supposed to be open at 8 am. I called and called, with no response until around 10 am. He said he was on a house call and that he wouldn't be back to the office until 1 pm. He had no information for me on my dog. I was parked in his parking lot when I received the call so I knew nobody was there. I called the Veterinary board to see if there was anything they could do to get me in to see my dog. I went home and an hour later got a call from Dr Francis that nobody should have to get. My dog had passed some time in the night or early morning. Alone. Not being monitored. Please, if for any sort of emergency, take your pets elsewhere.

Also, the Veterinary board DID say that he needs to change his hours to reflect him being private practice and possibly call ahead only - and the hours still have not been changed. Will be reporting this to the board.

My pet was not given proper care at this facility and the result of the improper care was amputation of his leg. Dr. Francis took advantage of our inexperience with veterinarians as this was the first we had had to deal with anything other than vaccines. Along with the improper care of my dog's leg, we were also given bad advice and not told everything we should have been told. We were also charged way more than we should have been for the follow-up visits. I know all of this because after Dr. Francis dismissed my concerns one day and didn't take a look at my dog's leg, I took my dog to another veterinarian and the difference in the care and the charges was obvious. Dr. Francis should not have a license to treat any pet. I know we were taken advantage of and my regret for my pet is that I took him to Dr. Francis and if I had not, he might still have his leg.

I recently needed to change Vets, because of the distance........ I choose Animal House and was very pleased with Dr Francis and his staff.. He was very pleasant and kind to our 16 yr old, dog. Took the time to explain her needs, was very informant.. I will be moving our pets records. Thank you Dr Francis and staff..