Over the years, I have been here more times than I can count with all of my dogs. Each time I have been, I have felt very grateful that these lovely people are in my neighborhood. Unlike other Pasadena area ERs, they do not price gouge and their rates have barely even gone up.



My worst experience was with a senior rescue cocker spaniel named William who was very ill from the day I adopted him. One night I woke up hearing him go out the doggie door and not come back in. When I went out to see where he was, I found him passed out. By the time I got him to Eagle Rock Emergency, he had died in the car. They were kind enough to only charge me half of their regular rate.



Since then, I have been there numerous times and I can't speak highly enough of this place. The receptionist/vet tech "Z" is always a pleasure to interact with. Very kind and compassionate. And Dr. Sullenberger as well. Going to the ER vet is rarely a happy experience, but it is the kind of service that I am very grateful to have so close by.

Our eight year old Maltese had a stroke. We had to rush him to emergency. The doctor was so nice, and took the time to explain that our dog had cancer. The tumor was so large it was pressing on the spleen, had affected the brain, and that is what caused the stroke. He did not try to take unnecessary x-rays, or in any way charge us extra money. He explained that because the cancer had developed beyond his ability to save the dog, it was our choice to either do surgery (which would not save the dog long term) or we could put him down. We love our pets and do not want them to suffer unnecessarily. We did have the dog put down, and as difficult as it was to lose our loved one, we were so appreciative of the Doctor and Staff's compassion for us and our pet at that time.

We highly recommend this emergency facility.

i took my pug-a-poo Nala to the emergency clinic because of seizure. It was the first time i had ever seen my dog or any dog having seizure, i was freaking out and a friend recommended them because she had a similar situation. We called and they were very helpful. They explained seizure and teh possibke causes, they helped even if we wouldnt go to their clinic. Once we got there they were friendly and they seemed to care about my dog, and understood that money would a issue, they helped and we got a good price as opposed to other hospitals. I hope this helps and you should always call the hospital because sometimes they sound like they dont want to be there and that is not teh kind of attitude you want helping your beloved pet.

MY 4 YEAR OLD CAT (VERY HEALTHY) WAS BREATHING ALITTLE HEAVY ON A FRIDAY NIGHT, SO TO BE SAFE I TOOK HIM TO EAGLE ROCK PET CLINIC (SINCE MY REGULAR VET WAS ALREADY CLOSED). THAT WAS THE BEGINING OF MY NIGHTMARE. MY CAT WAS PLAYING, EATING, DRINKING, GOING TO THE BATHROOM AND MEOWING BEFORE I TOOK HIM THERE, HE WAS JUST BREATHING ALITTLE HEAVY. THE STAFF WAS RUDE FROM THE GET GO, NOT ONLY TO ME BUT TO EVERYONE THERE. WHEN THE VET CHECKED OUT MY CAT, SHE TOLD ME HE WAS IN CONGESTIVE HEART FAILURE AND HE NEEDED TO STAY OVER NIGHT FOR TESTS AND TREATMENT, TO THE TUNE OF $770.00. THE NEXT DAY WHEN I PICKED HIM UP AT 7AM, HE WAS LIFELESS, LIMP IN MY ARMS AND BARELY ABLE TO KEEP HIS EYES OPEN. THEY HAD PUT HIM ON 2 MEDICATIONS, ONE TO REGULATE HIS HEART BEAT AND A DIURETIC TO PULL THE FLUID OUT OF HIS LUNGS. THROUGHOUT THE WEEKEND HE DIDN'T EAT, MEOW, GO TO THE BATHROOM, OR BARELY WALK. HE WAS THOWING UP AND, AND STRUGGLING TO BREATH. I CALLED THE CLINIC 2 TIMES IN 2 DAYS AND THEY SAID IT WAS ALL NORMAL. MONDAY MORNING I TOOK HIM TO HIS REGULAR VET, THEY WERE CONFUSED ON HIS CONDITION. THEN I TOOK HIM TO A SPECIALIST AND THEY WERE APPALLED. I PAID THEM $779.00 FOR THEM TO TELL ME THAT MY CAT'S HEART WAS EXCEPTIONALLY HEALTHY AND HE HAD A VIRUS IN HIS CHEST THAT SOEM STERIODS WOULD GET RID OF. NOT ONLY WAS I TREMENDOUSLY HAPPY THAT MY CAT WAS HEALTHY, I SAW MY CAT COME BACK TO LIFE. THE SPECIALIST TOLD ME THERE WERE SEVERAL THINGS THAT ALARMED HER: WHY DID EAGLE ROCK PET CLININC SEDATE MY CAT AFTER THEY THOUGHT HE HAD A HEART CONDIDITON (THIS IS VERY DANGEROUS), WHY ERE BOTH OF HIS PAWS SHAVED, BRUISED AND SCABBY, WHY DID THEY SHAVE HIS NECK? SHE ALSO TOLD ME THAT THE MEDICINE THEY PUT HIM ON WAS KILLING HIM, HE WAS SEVERLY DE-HYDRATED FROM THE DIURETIC AS WELL AS HAD NOT EATEN IN 3 DAYS AND WAS THROWING UP FROM THE HEART PILL. SO I ASK YOU, WAS IT WORTH IT? NO, I WOULD HAVE DRIVEN ACROSS THE COUNTRY TO GET THE CARE MY CAT NEEDED AND PAID ANY AMOUNT OF MONEY. DO NOT TAKE YOUR PETS HERE IF YOU WANT THEM TO GET BETTER AND LIVE. THESE PEOPLE CARE ABOUT THE MONEY, NOT YOU OR YOUR PET.