Good with sale, extremely poor follow-up, “I’m busy, call me later attitude”. Platform was built wrong end out, possibly solved by turning except bed’s foot became the rough end, hammer dings/rough wood, not designed for viewing. Workers attempt to fix w/more stain did nothing for dings/nail marks. Owner’s demeanor changed to “What do you expect me to do?” It was never fixed. Twin was delivered with reg mattress, not twin long. Owner’s response: “No, that Co doesn’t make twin long” then a curt, “Yeah, call me next week.” More calls, then a new mattress. One mattress slat broke w/first use. Requests to replace all slats w/stronger wood - only one replaced. Two weeks later another broke. More calls; “Yeah, call me later to remind me” “Yeah, they’ll call you if they can fix it this week” “They couldn’t come, call me later.” Later, workers didn’t have enough wood. Days later, 9:15 PM, a worker came, again no slats replaced, he said no one told him. We bought wood, fixed the bed ourselves.