My aunt, Lucille is very elderly and incapable of taking care of herself. I must say, these guys are the easiest to work with. They have excellent communication and are the most professional service I have ever worked with. The receptionist answered and after a couple of questions, had me transferred to an intake specialist ( Mark ) that listened patiently to our situation. Mark set up a next day appointment ( He was available same day but I live 3 hours away and needed a bigger advance notice ) right away and gave me his contact info saying I can call him 24/7. The next day, Mark showed up with 2 colleagues who were also sweet and professional. They were so kind to me and my aunt that we immediately felt a personal connection to them. After talking with us for about 30 minutes, Mark gave me a very reasonable quote along with the contract. The second I signed, 1 of Marks colleagues ( Emily ), took off her sweater to reveal Scrubs! I was shocked! They brought a caregiver with them to make sure my aunt does not go 1 second without attention. Aunt Lucille has been doing so well with Emily and Alice ( her 2 caregivers ). Mark always stays in touch and makes sure that Aunt Lucille gets the same caregivers and doesn't have to deal with a stranger. We practically feel like we were adopted by Mark, Emily and Alice. I am so grateful to Mark for going above and beyond to ensure that aunt Lucille is in good hands.