I'VE BEEN A FREQUENT CUSTOMER AT WOODY'S BBQ IN WEST MELBOURNE FOR APPROXIMATELY 15 TO 20 YEARS. IN FACT, WE HAD A STANDING FRIDAY NIGHT DINNER ENGAGEMENT WITH ANOTHER COUPLE AT WOODY'S FOR 5 YEARS. WE ENJOYED THE FAMILY ATMOSPHERE AND THE FRIENDLY STAFF BECAME EXTENDED FAMILY. THE FOOD WAS ALWAYS EXCELLENT. WE SHARED A LOT OF LAUGHS WITH FAMILY AND FRIENDS OVER THE YEARS CELEBRATING NUMEROUS OCCASIONS.

WHEN I GOT OFF WORK I WAS STARVING. I SUGGESTED GOING TO WOODY'S FOR DINNER TO MY FAMILY OF FIVE.

TONIGHT WAS THE FIRST TIME I WAS TOTAL DISAPPOINTED WITH MY SELECTION FOR DINNER. I DECIDED TO TRY SOMETHING DIFFERENT . I ORDERED THE LOUISIANA CATFISH LUNCH. THE FISH WAS HORRIBLE, SOME NASTY FLAVORLESS FROZEN IMITATION. UNEATABLE !!! MY DAUGHTER NOTICED I WASN'T EATING AND ASKED WHY I TOLD HER THE FISH WAS HORRIBLE. SHE COMPLAINED TO THE WAITRESS, WHO OFFERED TO TAKE IT BACK AND REPLACE THE MEAL. EVERYONE ELSE WAS ALMOST DONE EATING SO I DECLINED. THE WAITRESS THEN OFFERED TO TALK TO THE MANAGER ABOUT REDUCING THE PRICE OF THE MEAL. WHO REFUSED. INSTEAD SHE OFFERED A COUPON FOR MY NEXT VISIT FOR BUY ONE ENTREE AND TWO DRINKS AND GET SECOND ENTREE FREE. I GUESS THAT ASSURED HER OF ADDITIONAL SALES, HAHA

UNFORTUNATELY I WON'T BE GOING BACK. SO IN THE END SHE LOST THE SALE AND A LOYAL CUSTOMER. SEEMS TO ME THE EXPERIENCE OF AN UNPLEASANT MEAL SHOULD BE MADE RIGHT AT THAT TIME TO ENSURE YOUR RETURN TO THEIR ESTABLISHMENT!!!! NOT YOU HAVING TO RETURN TO GET SATISFACTION!!!!