After being dissatisfied with other carpet cleaners we decided to give Serenity a try. We are very glad we did. Our pet stains and odor are gone and we couldn't be happier. They were very courteous, calling prior to arrival (other companies just show up whenever) and arrived within minutes of the scheduled appointment and did a fantastic job. Even provided a bottle of complementary stain removal solution as they were leaving. Very very very satisfied. Thanks for the great service, the wife and I can breath easier and won't have to be bothered by unsightly pet stains!