DON'T BUY A GROUPON FOR THIS PLACE !!!!!!!!!!

I bought a Groupon for this salon a few months ago. When I called to make an appointment they were extremely rude and insisted that I would need to add extra services to my Groupon. Mind you, they had never met me or seen my hair to make such suggestions. I was irritated by this but went ahead with my making my appointment.

A few days later, I realized I had a conflict in my schedule and left several messages to reschedule (because their phone goes directly to a voicemail), but my messages were ignored and I never received a call back.

I sent a complaint to Groupon about the bad service and they insisted that I must provide a phone number for the salon to call me. This is not how business is done! A customer should be able to call a salon to make an appointment, not the other way around. Groupon refused to refund my money.

With the Groupon expiration date looming, I decided to give it another try. But now I have spent three days trying to reach the salon for an appointment, again unsuccessfully. Their calls go straight to their voicemails, but the mailbox is full so I could not even leave a message.

I have again complained to Groupon and they continue to defend this crappy salon and have not refunded my money..

I had never had any problems with Groupons before this incident and find it absurd that they would let a lousy business cast a negative light on them over a $39 refund that is rightfully due to me.

I HAVE BEEN SCAMMED!!!!!

I'd give it zero stars if I could. I had the same experience as the other review. Told about extra service charge. I explained it wasn't on the groupon. Told me it was and that i can request a specific person to cut my hair with b/c they have someone assigned for groupons. Owner later explained that they're trying to build clientele for the others. So I say again, no where on the groupon does it say anything about extra service charged based on hair length. I was not rude one bit. The man tells me, when you can read the groupon correctly you can call back and flat out hung up. So i go on fb bc i saw the owners cell phone number on there to tell him of his poor customer service at the salon. He defends his employee saying that they have had a lot of rude people call with groupons and that the employees are pretty much short tempered. How is that my fault? He explained in his salon they have a policy posted and I said well then you need to post that on your groupon as well. Bottom line is that i explained to him it's not his policy its his rude staff for speaking to possible clients and I even mentioned all the poor reviews online. He said he has 900 clients and very few problems. 900 clients? You would think he would be busy, but his front staff was willing to give me an appt for today and any day next week at lunch time. Wow i'm speechless b/c he only became apologetic after I said my issue was the rudeness and still I felt as if I was wasting his time. Get your money back. They don't care about building their clientele.