Sub par car wash that never gets everything clean properly even with their Platinum service. On top of that god forbid if you buy a membership from them and try to cancel it.



_First off, their membership is only based on recurring monthly charges, Red Flag Number 1.

_You have to cancel at least 5 days prior to your membership cancellation, Red Flag Number 2

_Good luck finding the cancellation page in their website, because they do not have a page like that, Red Flag Number 3,



_I had to call the only phone number listed in their website and find out that the form to cancel the membership is located under "Contact us" with one of the lines of the form having a pull-down menu with "Membership Cancellation" heading. Red Flag Number 4.When you find that, they will cross reference your Email address with your name and try to locate your account and get back to you later, how much later is not known. Come on now, its 2015, get your act together.



Is this your customer accusation procedure ? Is this the way you want to make this car wash experience a fun and memorable experience ? By hiding the cancellation section in your website ?



Since I knew that this car wash is a member of Chamber of Commerce in Monrovia, I called the chamber to file a complain about their deceptive practices with monthly membership, I was informed that the Chamber of commerce is having a hard time collecting their membership dues for months and they have not been able to contact with any one and all they get is a voice mail ? No surprise here.



At the end I want to assure you Fast5Xpress car wash, you had the opportunity to turn this situation into a situation that you could earn a loyal customer and advocate (Despite your sub par car wash quality) and you choose not to. well guess what? This was the worst $28.99 I had spent on 4 car washes, this was the worst $28.99 that you spent on customer accusation, Guaranteed.

Excellent results! Fast and easy. Friendly and helpful staff members. Would highly recommend to my neighbors and friends