We have been dealing with this company for a salamander that we had been having trouble with. They have been out numerous times and have come back with different diagnoses for the same issue. They have tried to double charge us for a cleaning, which they claimed was the problem. Then a week later we had the same problem again.



Came out and gave a different diagnosis. Less than 30 days later, we had the same problem. They said that the pressure regulator needed to be replaced. The tech came out and said the unit can work fine without a part that controls the gas flow. Does that make any sense? So he took the part and left and didn't replace it like the work order said.



They have a tendency to write on a work order, give you a copy, and then write over it when they come back out.



Unbelievable!!! I've worked for an appliance repair company. Their practices and customer service is revolting.

THE RESTAURANT THAT I WORK AT HAS F.A.S.T. SERVICE THAT COMES OUT TO REPAIR OUR KITCHEN EQUIPMENT. NEEDLESS TO SAY WE HAVE HAD MULTIPLE PROPLEMS WITH THIS COMPANY, AND THAT IS PUTTING IT LITELY.

THE TECHNICIANS ARE EXTREMELY RUDE, USE FOUL LANGUAGE AND IT SEEMS TO BE THAT THEY HAVE TO ALWAYS ORDER PARTS AND THEN DONT RETURN FOR A PERIOD OF TIME. UNIT STAYS OUT OF COMMISSION UNTIL THEY RETURN AND IT TAKES SEVERAL PHONE CALLS TO KEEP UP ON THEM OR I FEEL THEY WOULD FORGET ABOUT US. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE WHO IS LOOKING FOR RELIABLE SERVICE. AS SOON AS WE GET AUTHORIZATION FROM OUR REGIONAL MANAGER, WE ARE FINDING A NEW SERVICE COMPANY.