I called inquiring about a particular toy, was told they had several. Once I entered the store I thought I had wrong store. The lady behind the counter had less personality than a zombie. She sat with her back to counter while I searched every isle repeatedly with my 3 kids in tow. While talking to my children I explained I was searching for a certain toy then we could leave (they were anxious for next stop). At no time were we even acknowledged by the lady behind the counter. Eventually I left my kids to play at the train table to search AGAIN. When I did ask about the item, the response was a clip 'no'. I mentioned that I had called about it and her response was that she had never heard of the item! I called again when I returned home only to be told YES THEY HAVE 7 OF THEM!!!!!!!!!!