I travel to RIC frequently for work and have tried almost every rental car company there. I was greeted by a Emerson Club rep who was very friendly. He gave me instructions on where to go pick up my car. Originally I had reserved a midsize car, when I went upstairs to check in the lady was very professional and nice. She said they have plenty of midsize cars to choose from but that they would upgrade me to a full size SUV at no additional charge. She let me pick a Ford Explorer, fully loaded, and very clean. I have co complaints about my experience and several of my coworkers also use National as their go-to. I could not have been happier and will go back again!

Small airport issues. Lack of selection. No Emerald aisle. Staff was friendly, but a tad distracted. Airport probably too small to do it "right". The main gripe I would have would be car selection.

Busy day, but got my car quickly and the selection was good. No emerald isle at this airport. Rental cars are very close to the terminal, so short walk.

National Rental Car sent me an email asking for a review, so here it is:



I put our luggage in the first Dodge Charger rented to me, and my wife sat in the front passenger seat, and explained, “Someone has been smoking in this car!” I promptly turned the car back in and exchanged it for another Dodge Charger. This car was the dirtiest I have ever rented from National (I’m an Emerald Club Member). The back window was so dirty, it was distracting every time I looked in the rear view mirror. I thought about washing it myself (the smudges were on the inside), but when one spends $300 to rent a car, one should not be expected to wash windows.