After a year of taking my car to this shop for oil changes and enjoying the nice people here- the love affair is over. I called two weeks ago asking how much it would cost to install some new brakes and rotors on my car, I made it explicitly clear that I wanted to install my own parts. The gentleman confirmed it would be $94.60 for each hour of labor and it would be one hour for the front and one hour for the back. I then called back once I got the parts and confirmed with the gentleman who answered that it would be 2 hours of labor at $94.60 per hour and $40 for an inspection. I go in this morning to confirm what I was there for and I handed the front desk person a coupon for $20 off a $200 service, he then tells me he cant honor the coupon because I'm not buying my parts from him and I quote "I cant let you take advantage of me, you already bought your parts now you want to use a coupon!" So fine, I was still more than happy to pay full price, but then he tells me that it will be $125.00 per hour of labor instead of the $94.60 I was quoted!!! He then goes into an analogy telling me "you wouldn't bring eggs to a restaurant and expect them to cook them for you!" Wow, just wow. I'm taking advantage of you by not paying mark up on parts because I wanted a better set of rotors and breaks on my new car???!!! I will never go back there. They have lost a customer for life.