My mother, who is approaching 80 and very timid, was convinced to enter the Lorion store in Santa Monica. They took advantage of an elderly woman who has obvious difficulty saying no and making sound decisions, and sold her a set of very expensive products. She was intimidated, and left the store stressed and scared she just spent a lot of money.

Upon understanding the situation later in the evening, I returned the next day to discuss the situation and request a refund. As a person in sales most of my career, the customer service was very poor - done with a smile, handshake and every excuse why the products can’t be returned. The manager ‘called’ the corporate office to ‘see what he could do’ because it was out of his hands. Of course, he walked away from me as he made the call. Only to return and tell me he/they can’t do anything. Less than 24 hours, with the same boxed products on the shelf, he informs me it is problematic to return cosmetics. He also informed me they provided my mom a facial worth over $300 for free, and how will they get that money back. It was not on the receipt, and if it was free, then it need not be part of the discussion.

Do not go to this store. Slick talking, money-grabbing people not truly interested in what is best for customers...especially those easily taken advantage of like the elderly.

Shameful! Would rate them a zero, if it was allowed.