I brought my cats in due to some recent aggressive behavior (two siblings that are in their teens and still cuddle up and groom each other most of the time).The vet quickly jumped to more extreme options: some cats are bullies and simply need to be rehomed or sometimes a third cat helps. I'm at the beginning of this. I wanted to hear about various herbal and other meds, behavioral techniques, etc.

When I was done, I was surprised I was charged for full exams for two cats as opposed to one full exam with perhaps a separate fee. My female cat was out of the carrier for less than a few minutes. I didn't see the vet check either cat's heart carefully (critical given breed susceptibility to murmurs), my girl's teeth or her body, etc. She may have done all or some of these things BUT I'm used to a vet who talks through each piece of the physical with me so I know what they're checking and what they're finding. When I asked at checkout where information was showing heart rate, they offered to send it by email.

In fairness, I might have gotten a vet that was a very bad match for me.

This vet prescribed a medication, but gave no information on how the med will work, side effects, etc. I thought she would be back in the room again. This is the first vet I have seen in MN or WI in 20+ years who has not either told me she would follow up the next day or week or asked me to follow up (and called if I haven't). I was surprised. I will obviously need to talk to another vet before starting this new medication.

If this business cares about its reputation and wants to improve its service, it will contact me to offer an appt with a different vet and offer some complementary service or discount for the return appointment. In short, they will show me they can do better and that they care about doing so.

My baby was to two different vets in this area costing me an arm and a leg with no reason why so sick force meds and food down her throat to no relief to her but then brought her to Dr Matt Severs and here wasn't with her 30 minutes and we had answers they stayed with us while we put her down here to come find out she had throat cancer it was one of the hardest day of my and they were there very caring and sympathetic to us had treat her like she was his the prices are reasonable and now we have a new family with them for our pets R I P Ianna

Tend to talk down to customers. "We're better than you." Typical for Progressive thinkers. Be careful.