I had made an appointment and when I arrived, the desk people said I was an hour too early. I was told to be there at the time we arrived.
The technician that met my cat and I was gentle and good with the cat, but said to allow her to stay loose on the table. My cat is a rescue cat and still not completely socialized. Bad suggestion. When the next person arrived my cat was under a chair, had lost control of her bowels and when the person tried to put her into her carrier it was necessary to use a towel to catch her. Both times I was told not to try to control the cat and I do think that I would have had a better chance to calm her.
The desk people were involved in personal discussions the entire time. Bad image for the first time person.

My husband and myself had taken one of our pets mayham here. We had called a week prior but they were not open on Sat when I needed to bring him in. But we decided just from talking on the phone this would be our vet for all our needs after the sat vet appt at Banfield. And we ended up her at purrfurred sooner then we wanted to with same dog. We woke up with him bleeding from a place we never would have thought about and they took us in rt away. We showed up to the owner sitting in the waiting area taking to us while the vet looks over our pup. They did the surgery for way less then we would have thought about for surgery. He is home now since Friday and doing well. We can't thank them enough for taking us in and helping with the surgery for a low cost.