My Sister Rents Cars from Avis when she goes out of town for business , she likes the Sun Pass which saves her on tolls. The rental agents are nice they give great customer service. I n May we went out of town and got a car with whom some one smoked in it, it made me ill for a week, please don't smoke in the car,you don't know who the next renter will be and if they have allergies. I would give Avis a three Star Rateing. Laura Tallahassee Fl