Great customer service. Very professional. Work was performed as scheduled and rates were correctly estimated. Will call again when needed.

I appreciate the work they did on my fridge. The repairs were completed quickly and at a reasonable price. I hope I don't need them again soon but if I do I would call them again.

Awesome company. They are very nice and diagnose the problems quickly. Tim and his crew are great. They were very helpful, showed up on time and were very courteous. I highly recommend them.

Called Thursday night, this Saturday morning my oven is fixed! Thanks for being dependable!

Im a young graduate student and I just bought my house last summer in Tucson. It was a scary decision for me because as a single female, I wasnt sure if I could handle the expense. Up until a couple of days ago, everything was fine. Then my refrigerator wasnt cooling in the bottom part. The freezer was fine, everything was still frozen. But, the lower part was warm. I called a friend of mine who told me his parents used a company called Dependable Refrigeration and they seemed pretty pleased with them. Living alone, I was very reluctant to have strangers come to my home. What made me feel better about calling them is he told me they prescreened their guys (well, I guess a woman could work there too, so I dont want to seem like Im stereotyping). When I called, I did ask about that and was told it was true, so I thought that was a good thing. Plus, the receptionist told me they were family owned and have been working in the Tucson area for over 20 years so I figured if theyre a rip off or if theyve had problems with their employees they wouldnt have lasted so long. I set up a call and they came out when they said and the technician knew right away what the problem was. He did have to order a part, but it came in pretty quick and I had no problem setting up another time for them to come out. He didnt try to upsell me on extra parts I didnt need and said the company is proud that they are known for being fair and making only the necessary refrigeration repairs. Another thing I appreciated is that he said if I had any problems at all Dependables main number and someone will be sure to get right back with me if it was after hours. But, he assured me that he repaired my refrigerator and that it would start cooling again real soon. Its hard being a single female and depending on others to make even the simplest repairs in your home. Its hard to know who to trust and who not to trust. This is my first time dealing with Dependable Refrigeration, but I can say I feel comfortable enough to call them again if my refrigerator breaks down again. He also told me they repair other appliances too, not just refrigerators. I have a new washer, but my dryer is an older model, so that was good to know. I asked about central air and he said, yes, they do that as well. I dont know a lot about air conditioning, but I do know I dont want to be without it in Tucson! All in all, it was a good experience. Having my refrigerator stop working was stressful in itself, so Im glad I found a company that is easy to work with and is honest. I felt very comfortable with my experience with Dependable Refrigeration and I give them all stars!

I want to give Dependable Refrigeration of Tucson a loud clap of appreciation! I woke up to a warm refrigerator (one of the worst feelings in the world). Of course the first thing I did was to try to find someone who could hopefully fix it before I went to work. I searched a page or two in and found this company called Dependable Refrigeration. I definitely needed someone dependable!. I saw they were located in Tucson, had been in business for a very long time and I could call them 24/7…so I did! The lady that answered the phone helped me get someone to my home within t few hours hour (and told me the diagnoses fee) and a technician actually arrived in the two hour window! I told him I needed it fixed as soon as possible because I had to go to work. He said as long as he didn’t have to order a part, he should be able to repair it in time to get me to work. He told me most refrigeration repairs are minor, even though they seem like a big thing, which this seemed like a big thing to me! Thankfully, he had all the gadgets that he connected to different parts of my refrigerator and was able to tell me what the problem was in a short time. He said that it needed control board. I asked if it would be expensive and he said it is actually one of the most common things needed when a refrigerator needs to be repaired and he could do it right away. He said it wouldn’t cost nearly as much as if I needed a compressor or something .He went to his truck, came back, hooked a computer looking thing to my refrigerator, and plugged it back in. It started and he checked the freezer to feel if it was getting cold…and it was! I was so relieved!! I didn’t want to seem too excited because I didn’t want him to jack up the bill, but I wanted to jump for joy! He explained what he did, why he did it and to please call Dependable if I had any other issues. . It was definitely a lot less than a new refrigerator! I wrote him a check (they actually accept checks!), he wiped the floor where he was working (couldn’t believe he did that!) and told me to have a good day and if I have any questions or other problems, to call Dependable right away. I asked him for a business card so I wouldn’t have to Google them again if I needed to…haha. Remember that everyone! If you have a refrigeration repair, seriously, call Dependable Refrigeration. They are quick, fair and reasonable ! And, oh yea, Dependable!

My refrigerator was leaking water and I searched for a repair company and found Dependable. It was a Sunday night when I submitted a request for an appointment and less than 30 minutes later, I was contacted by the company letting me know that they received the request. They arrived then next afternoon, identified the problem and returned the following morning with the required part. I was very happy with the service and the fact that the technician wore booties to avoid tracking dirt through my home. I would highly recommend this company for appliance repair.

as a college student with a very busy schedule, they were very friendly, with flexible availability, and affordable service it was super easy to have my ice maker repaired the very next day!

Refrigerator sprung a water leak in middle of the night..called these guys and actually got a real person on the phone, who told me where shut off was till repair was made.

Their fine print claims they won't be responsible for whatever they "estimate." This ,means that consumer will bear the cost of their replacing everything on your unit "except the sink" so to speak. Even if you bring in another professional and say, "Hey, look at his professional advice. It's different than yours," or you try to tell them, "Wait a minute, now, you charged me for a wrong estimate and now you want to keep your money?" That should not be allowed, but these folk have their own battle plan and it does not include standing up for ethical calls in the field. They're interested primarily in making the most ROI they can via charging and overcharging common people for as much as you let them get away with. I say stay away cause it's not worth the gamble.

Also wondering if fresh beets are aolewld? I usually roast them in the oven and toss lightly with olive oil. Perhaps someone has a list of what vegetables aren't aolewld on the diet as I've heard that butternut squash isn't aolewld but not sure if this is true.thanks

The office called to let me know tech was on his way. He arrived in a timely manner, did a good job and spent time explaining what he had uncovered and how it was going to be repaired. He was courtesy, he put everything back together and left no mess.We sell appliances and trust me not all service companies are even close to being equal, I am sure you here all the complaints, so I took time to let you know that this was a pleasant experience. I will be keeping your name at the top of our list for any repair calls we get from our clients. I hope someone takes the time to let Tim know he was appreciated.Mike Auxier

They were on Time, explained every detail to me so that I could understand what was wrong, and what was being done. Was very please with the over all service.

Fast efficient on spot repair, thanks!