I made an appointment at the Brookside location for 4:15 p.m. for a full body, deep tissue massage with emphais on my lower back. (Somehow, I tweaked my 66 year old back) I arrived 15 minutes early and was greeted by very helpful and knowledgeable staff, who walked me through the initial prelim process. I used Massage Envy in Las Vegas last Christmas and had a wonderful experience there. My therapist, Dawn was exceptional and really focused on my lower back. I opened a membership here and would highly recommend Massage Envy to anyone looking for excellence in massage therapy. Regards, Fred Freeman