WARNING!! BRUCE WEBER’S IS NOT BRUCE WEBER’S ANYMORE!!!

Over 14 years ago, I went to Bruce Weber’s Jewelry and purchased a $32,000 white gold Cartier watch with diamonds for my mother, which several years ago had been appraised at $60,000. This watch is battery operated and is water-proof, so whenever the battery dies, it is over $400 to have Bruce Weber send the watch to Cartier, take out the seals, replace the battery, and reseal the back of the watch. It was over a month after I brought the watch to them this last time that I received a call stating that the estimate for battery replacement was over $500. With inflation, I found that believable. A few days later, I received a call from Bruce Weber stating that the watchband was broken and needed to be replaced for $11,000. This watch was in perfect condition when I brought it to Bruce Weber’s. My mother only wore this expensive watch on special occasions and kept it in its original container in between uses. Wanting a second opinion, I instructed Bruce Weber’s to just send the watch back. When I went to their store to pick up the watch, the clerk handed me the watch and quickly threw away the invoice, stating that I didn’t need it since I didn’t have any work done. That left me feeling uneasy. Taking the watch to a reputable jeweler confirmed my suspicion—one of the screws that held the watch backing in place was stripped, showing that whoever tried to remove the backing did not even have the correct tools (obviously NOT Cartier).That is when I found out the truth—BRUCE WEBER’S IS NOT BRUCE WEBER’S ANYMORE!! Mr. Bruce Weber retired 5-6 years ago, and contractually agreed to let the new owners use his reputable name on the store- (obviously) shoddy service. They are doing so poorly that they are now trying to sell the place. It is my belief that they tried to do the work on my mother’s watch themselves, with incorrect tools, and caused a lot of damage in the Beware of this place!!!